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Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative | Undergraduate/ Graduate / Engineering Graduate Students | Apply now

Hello Friends!

Today we tell you about an opportunity from Wipro. Company is hiring for the position of Customer Service Representative,  Undergraduate/ Graduate / Engineering Graduate Students can apply and See Qualifications section for more details . Kindly go through the full blog post for Eligibility criteria, test pattern , selection process ,CTC, last date to apply and all others the details regarding this opportunity.

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Job Snapshot


  • Employee Type:     Full time
       
  • Location:  Gurugram, India

    Req Id: 2927350

  • Job Role: Customer Service Representative
  •   Eligible batches:  2020/2021/2022

     CTC :  Not Disclosed


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Customer Service Representative

Job Description

We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Service Representative

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements
Roles & Responsibilities:

You bring knowledge & expertise Required Experience

  • Experience 0- 2 yrs
  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MS Office
  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program**
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day work week
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and fun@work
  • Depends on Process/Client alignment
Qualifications:
  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
  • Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
  • Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

How to Apply for Wipro drive:

If you went through all the details of the job and you are eligible then you can apply via clicking on apply now.

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