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Zoom is hiring fresher for Service Engineer- 2022 New College Grad (NCG) | All branch eligible | Apply now

 Hello Friends!

Today we tell you about a wonderful opportunity from Zoom that is hiring for Service Engineer jobs roles for 2022 passing out students are eligible . Kindly go through the full blog post for test pattern , selection process , last date to apply and all others the details regarding this opportunity.


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Zoom is hiring fresher for Service Engineer- 2022

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Job Snapshot


  • Employee Type:     Full time

    Job number: NA   
       
  • Location: Bangalore, India
  • Job Role: Service Engineer
  •  Eligible batches:  2022

         Last date:  Apply ASP


    CTC :     NA


  • Join WhatsApp: Click here

  • Apply Now ( Details below 👇👇)

      Every opportunity matters

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Want to get more such updates Click hereJob Description:

About the job

As an escalation point, you will work closely with the Support, Product, Platform, Engineering, and Technical Operations teams as escalation engineer for support teams to identify problems, hypothesize on root cause, test issues, manage the bugs ticket queue, and whatever is required to resolve issues rapidly and get our customers back on track. The role requires that you can easily transition between speaking with Engineering, Developers and customers (both technically skilled and novices).

You are smart, resourceful, and a team player excited to solve problems, advocate for customers, and amplify ZOOM's core values. Above all, you like to relentlessly pursue customer delight!

Responsibilities
  • Monitor and manage service quality

  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

  • Collect information and document bugs with Engineering for product issues that are impacting customers. Build process or troubleshooting documentation in the support knowledge base. Deliver against customer experience and efficiency targets.

  • Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
  • Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.

  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.



How to Apply for Zoom drive:

If you went through all the details of the job and you are eligible then you can apply via clicking on apply now.

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