Hello Friends!
 |
| IBM is hiring for a Network Support Engineer |
Your Role and Responsibilities
Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Required Technical and Professional Expertise
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Preferred Technical and Professional Expertise
- Excellent English language Skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Required Technical and Professional Expertise
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Preferred Technical and Professional Expertise
- Excellent English language Skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
How to Apply for IBM:
If you went through all the details of the job and you are eligible then you can apply via clicking on apply now.
Find more recent drives Click here
Find more recent drives Click here
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully before applying for the job. All the communications from the organization will be on your registered Email ID. Keep checking your mailbox for the next round of details once candidature is shortlisted.
Disclaimer:- FRESHERS HIRING JOBS platform is a free Job Sharing platform for all Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over FRESHERS HIRING JOBS are taken from the career pages of the organizations. CTC amount is either provided by the company or mentions on online platforms like glassdoor, ambition box, etc hence its possibility of variation in your salary. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
Join our Social Media Handle for quick notifications:
This Job may not matter to you but it matters most for someone in your contact So, Keep Sharing..... with the needy one
Find more recent drives Click here
Comments
Post a Comment