Hello Friends!
THE ROLE
Product Analysis and Customer Support as the name indicates provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS
KEY RESPONSIBILITIES
Within the technical team and under the guidance of the Team Manager, you will:
- Be in charge of installing, configuring, and upgrading the Multifonds applications internally and at the client site
- Handle and follow up technical issues (wide diversity and complexity) and perform corrective actions
- Act as the technical reference during client install/upgrade projects
- Interact actively with Multifonds functional and technical teams (including development and architecture) located around the globe
- Provide advice for choices and implementation of interfaces/surrounds (inbound, and outbound), including advice and support on how to develop client reporting
- Propose solutions to address client challenges
- Provide on-call support (24x7) on a rotation basis
- Contribute towards the Technical Knowledgebase (preparation of documents/presentations on related topics)
- BE/BTech/MCA candidates with 2 to 3 yrs exp
- Good skills in SQL, PL/SQL and Oracle databases 11g
- Excellent analytical and logical skills
- Ability to address problems with methodology
- Ability to anticipate client needs and be proactive
- Strong motivation to continuously increase quality and efficiency
- Good presentation and communication skills
- Autonomous, rigorous, and well organized
- Capability to work within a global team (spread across geographies) and interact with different teams
- Knowledge in Multifonds product functionalities.
- Keen to learn WebLogic and other new technologies
- Knowledge of Oracle Fusion Middleware 11g (Forms & Report, ADF, BI Publisher)
- Work Shifts: Work Shifts on Rotation applicable
- You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
- You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
- You will be part of a team that values integrity; we support each other and keep our promises.
- You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
- You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
- You will experience what we call – Temenosity!
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
How to Apply for Temenos:
This opening is for a Support Engineer which comes from Temenos If you went through all the details of the job and you are eligible then you can apply via clicking on apply now.
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